Interactive Voice Response (IVR) is a telephony technology that allows callers to interact with a company’s phone system through voice commands or keypad inputs. Afriam Network offers customized IVR solutions tailored to your business needs.

Document digitalization is the process of converting physical documents into digital formats. At Afriam Network Call Center, this service is essential for businesses looking to streamline their operations by transitioning from paper-based processes to digital workflows.

Comprehensive training program for call center agents to develop skills in customer service, communication, product knowledge, and problem-solving. This ensures agents can effectively handle customer inquiries and resolve issues.

A centralized facility where agents handle customer calls, responding to inquiries, resolving issues, and providing support. The call center is equipped with technology and systems to manage and track customer interactions.

Real-time text-based support provided to customers through the Afriam Network website or mobile app. Live chat enables immediate assistance and quick resolution of customer inquiries.

Our trained agents handle orders with precision and care, from capturing customer details to confirming payments and processing requests. With a focus on accuracy and speed, we help you manage orders effectively, leaving your customers delighted.

Our Back Office Support services take care of essential tasks like data entry, document management, billing, and reporting. With our team managing these crucial functions, you can ensure accuracy, efficiency, and compliance without the administrative burden.

Afriam Network can drive your business forward with our targeted Lead Generation services. We specialize in identifying and engaging potential customers who are most likely to convert, delivering high-quality leads that align with your business goals.