Outsourcing - The Afriam Network

Our Services

Customised Interactive Voice Response

The strategy is the means by which it sets out to achieve Restructuring your company could restore its viability and improve its liquidity position We supply audit and consulting services. Start-Up with Business Consulting with challenges it presents.

Our Customized IVR solutions help streamline customer interactions by automating call routing and providing 24/7 support. We design IVR systems that are tailored to your business needs, ensuring that customers are guided to the right department or resource without unnecessary delays.

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Our Services

Document Digitalization

Our document digitalization services ensure that all your paper-based documents are converted into organized, easily accessible digital formats. This enhances your document management system, making information retrieval faster and more efficient.

Document digitalization is the process of converting physical documents into digital formats. At Afriam Network Call Center, this service is essential for businesses looking to streamline their operations by transitioning from paper-based processes to digital workflows.

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Our Services

Inbound Call Center

Comprehensive training program for call center agents to develop skills in customer service, communication, product knowledge, and problem-solving. This ensures agents can effectively handle customer inquiries and resolve issues.

We provide inbound call center services that handle customer inquiries, complaints, and support requests with professionalism and efficiency. Our agents are trained to represent your brand and offer top-notch service, ensuring customer satisfaction.

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Our Services

Outbound Call Center

Afriam Network is centralized facility where agents handle customer calls, responding to inquiries, resolving issues, and providing support. Our call center is equipped with technology and systems to manage and track customer interactions.

Our outbound call center services are designed to help businesses grow through proactive outreach. We handle everything from sales calls to customer satisfaction surveys, ensuring your brand reaches its target audience effectively.

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Our Services

Email Support

Real-time text-based support provided to customers through the Afriam Network website or mobile app. Live chat enables immediate assistance and quick resolution of customer inquiries.

Our email support service offers prompt, professional responses to customer queries and issues, ensuring effective communication through a critical channel. We handle everything from technical support to customer service inquiries.

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Our Services

Chat Support

Our trained agents handle orders with precision and care, from capturing customer details to confirming payments and processing requests. With a focus on accuracy and speed, we help you manage orders effectively, leaving your customers delighted.

Deliver real-time assistance to your customers with our live chat support. Our agents are trained to provide instant help, guiding customers through their inquiries and troubleshooting issues, all in a quick and convenient way.

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Our Services

Backoffice Support

Our Back Office Support services take care of essential tasks like data entry, document management, billing, and reporting. With our team managing these crucial functions, you can ensure accuracy, efficiency, and compliance without the administrative burden.

Our back-office support services take care of the essential tasks that keep your business running smoothly behind the scenes. From data entry to HR management, we handle time-consuming processes so you can focus on growth.

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Our Services

Lead Generation

Our lead generation services help you identify and capture potential customers who are most likely to convert. By employing various techniques such as cold calling, email campaigns, and online research, we deliver qualified leads that drive sales growth.